{
  "shipping": {
    "title": "Shipping Policy",
    "summary": "Free delivery across Singapore on orders of SGD 75 or more; a flat SGD 25 delivery charge applies below that. Delivery normally takes 5 to 7 days.",
    "content": "Shipping and delivery Last updated 23 September 2026 Singapore delivery Allow 5 to 7 days for delivery. This is an estimate, not a guaranteed arrival date. Contact us if you need an item by a particular date. Delivery charges Standard delivery is free on orders of S$75 or more after discounts. Below that amount, standard delivery is S$25. Every current single-item listing qualifies for free standard delivery. Express shipping Express shipping is available for S$25, including on orders that qualify for free standard shipping. An express arrival time is not guaranteed; contact us before ordering if timing matters. Tracking and parcels Tracking details are emailed when available after dispatch. An order may arrive in separate parcels. If your parcel is delayed, contact our team with your order reference. Where orders ship from Products are fulfilled by suppliers and may travel from an international location. Any applicable customs charges depend on the shipment and Singapore requirements. Please ask us before ordering if you need clarification. Shipping delays If we cannot ship within the promised time, we will explain the delay and offer you the choice of agreeing to a revised shipping date or cancelling the unshipped order for a prompt full refund. Voluntary cancellation fees do not apply to this refund. Delivery concerns Contact us about a missing or damaged delivery. Nothing in this policy limits remedies available under the applicable consumer protection laws.",
    "url": "https://eyemassager.asia/shipping/"
  },
  "returns": {
    "title": "Returns Policy",
    "summary": "This shop accepts change-of-mind returns for 15 days from receiving the product under its own published policy: original packaging, proof of purchase, refund processed 24 to 48 hours after the return arrives. Your statutory rights for faulty or misdescribed goods are unaffected.",
    "content": "Refunds and returns Last updated 23 September 2026 If something is wrong If an item is faulty, damaged, not as described or fails a consumer guarantee, contact us. We will provide the remedy required by the applicable consumer protection laws. Our voluntary return deadline and fees do not limit these statutory rights. Change of mind The store offers a voluntary 15-day return window from receiving the product for unused items in their original condition and packaging, with every inclusion returned and proof of purchase. Contact us for the correct return address before sending anything. You pay return postage for change-of-mind returns. We do not deduct a packing or handling fee. Contact us before sending your parcel so we can confirm the return instructions. Changing or cancelling an order Contact us within 12 hours if you need a change or cancellation. Cancellation may no longer be possible after packing or dispatch starts. We do not charge a cancellation processing fee. Your statutory rights are unaffected. Refund processing Returns are inspected on arrival. We aim to process an agreed refund within 24 to 48 hours after receiving the item. Funds normally go back to the original payment method; provider processing times can vary. Store credit is available only if you request it.",
    "url": "https://eyemassager.asia/refunds-and-returns/"
  },
  "privacy": {
    "title": "Privacy Policy",
    "summary": "How Eye Massager Company collects, uses, shares and protects your personal data, including cookies and analytics.",
    "content": "Privacy policy Last updated 23 September 2026 Information we collect When you place an order or contact us, we collect the information needed to respond and fulfil your purchase, such as your name, contact details, delivery address and order details. How information is used We use information for customer support, fulfilment, transaction records and website operation. Payment details are handled by the payment provider; do not send card details through our contact form. Service providers and overseas handling Information may be handled by payment, hosting, support, delivery and fulfilment providers, including providers outside Singapore. We remain responsible for meeting applicable privacy requirements and limiting information to the purposes for which it is needed. Cookies and analytics Essential storage supports your cart and preferences. Optional analytics loads after consent. See the cookie policy for details. Access, correction and concerns Contact us to request access to or correction of your personal information under the applicable privacy laws, or to raise a privacy concern. Information is retained for the purposes described and applicable legal obligations. Email theteam@customersupport.care with privacy questions or requests. Include enough information for us to identify the relevant records; do not send payment card details. Technical information and embedded services Website and support services may process technical information such as your IP address, browser details and security logs to operate the service and detect misuse. Embedded support forms and chat services are provided by third parties and may receive the information you submit and technical connection details. Avoid including sensitive information that is not needed to answer your enquiry. Copies, deletion and earlier records You may ask for a copy of personal information we hold, request a correction or ask us to delete it. This includes information supplied through an earlier account, comment or purchase. We may need to verify your identity and retain information required for legal, accounting or security purposes. We will explain any applicable limits when responding. You can also raise privacy concerns with the Office of the Privacy Commissioner of Singapore or the relevant provincial privacy authority.",
    "url": "https://eyemassager.asia/privacy-policy/"
  },
  "terms": {
    "title": "Terms & Conditions",
    "summary": "The terms that apply when you use the website and buy from Eye Massager Company.",
    "content": "Terms and conditions Last updated 23 September 2026 The seller Eye Massager Company is a division of Caruso Consulting Co Ltd, Suite 11, 47 Moo 1, T. Nawoong, Meaung, Phetchaburi 76000, Thailand. Singapore administration: 15 Beach Road, 2nd Floor, Singapore 189677. Prices and orders All storefront prices and checkout totals are in SGD. Check the item, quantity, contact details and delivery address before paying. The cart shows the total including any applicable delivery charge and discount. Payment and fulfilment Available payment methods appear at checkout. An order confirmation follows successful payment verification and recording. If confirmation does not arrive, contact us before paying again. Delivery, changes and returns Our shipping policy and returns policy explain estimates, charges and the voluntary return conditions. Those policies do not exclude consumer guarantees. Your rights Nothing in these terms excludes rights or remedies that cannot lawfully be excluded under applicable Singapore consumer protection laws. Please contact us first about a concern so we can help resolve it. Using the product Read the instructions supplied with the device and use it only as directed. Product information describes physical features and intended relaxation use, without a promised medical outcome. Using this website By browsing or ordering, you agree to these terms and the policies linked above. If you are under 18, use the store under the supervision of a parent or legal guardian. Do not upload malicious code, threaten others, publish unlawful material or infringe anyone’s rights. Website content Text, images, designs and other website material are available for personal shopping use. Commercial reuse, redistribution or adaptation requires our written permission unless applicable law permits it. We may restrict misuse of the site or refuse an unlawful order, subject to applicable law. Security and changes Keep any account credentials confidential and tell us promptly about suspected unauthorised access. These terms may be updated; the version and mandatory rights applying to an order remain relevant to that purchase.",
    "url": "https://eyemassager.asia/terms-and-conditions/"
  }
}